Return and Refund Policy

Effective Date: May 16, 2026

At Pure Food Service BD, customer satisfaction is important to us. We aim to provide high-quality products and reliable service. If you are not satisfied with your purchase, please review our Return and Refund Policy below.

Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged or defective
• The wrong product was delivered
• The product quality does not meet acceptable standards
• The item is missing from your order

To be eligible for a return, the product must:

• Be reported within 24 hours of delivery
• Remain unused and in its original packaging where applicable
• Include proof of purchase or order confirmation

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable food products after use or improper storage
• Products damaged due to customer mishandling
• Customized or special-order items

Refund Process

Once your return request is reviewed and approved:

• Refunds may be processed through the original payment method
• In some cases, store credit or product replacement may be offered
• Refund processing times may vary depending on payment providers

Delivery Charges

Delivery charges are generally non-refundable unless the return is caused by our error.

How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

• Order number
• Product details
• Photos of damaged or incorrect items if applicable