Product Returns
At Pure Food Service BD, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective product, we are here to help.
Return Eligibility
You may request a return if:
- You received the wrong product
- The product is damaged during delivery
- The product is expired or defective
Return Request Time
Customers must report any issue within 24 hours of receiving the product.
Conditions for Returns
To be eligible for a return:
- The product must remain unused and in original packaging
- Proof of purchase/order confirmation is required
- Product images may be requested for verification
Non-Returnable Items
We do not accept returns for:
- Opened or used food items
- Products damaged by customer misuse
- Items reported after the allowed return period
Refund Process
Once the returned product is verified:
- Refunds may be processed via mobile banking or bank transfer
- In some cases, replacement products may be provided instead of refunds
- Refund processing may take 3–7 business days
Order Cancellation
Orders can be canceled before shipment confirmation. Once shipped, cancellation may not be possible.
Contact Support
For return or refund requests, please contact us through: